PageShare Market Solutions

PageShare CoBrowse for CRM

Enhanced, Proxy-Server CoBrowse Technology for Superior
Online Customer Service!

PageShare’s leading software CoBrowse solutions enable companies to increase revenue and sales productivity. By seamlessly connecting Agents and online customers with a robust, browser-sharing CoBrowse tool, companies can simultaneously improve the online customer experience, while generating revenue through completed transactions and new up-sell and cross-sell capabilities.

PageShare CoBrowse for CRM is a stand-alone solution that integrates easily into your existing CRM system. As your company continues to grow and build its online product offering, PageShare brings you back in touch with your customers — giving you the ability to offer excellent, high-touch service as customers demand more personalized attention.

PageShare CoBrowse for CRM provides live interaction technology that helps companies enhance their existing CRM solution, improve their internal processes, interactions with customers, and/or on-line training.

PageShare CoBrowse for Today’s Contact Centers

Traditionally, call centers were viewed purely as a customer service function, however with the adoption of Web interaction technologies, call centers are playing a growing role as revenue drivers. This creates an enormous selling opportunity at the call center level.

Conventional call centers are transforming into virtual contact centers, designed to handle collaborative communications through multiple channels. Interactive technologies such as CoBrowsing, when combined with text chat, IM and voice create a powerful, real-time channel for sales. According to a Forester Research survey of industry-wide call center managers, the majority agreed that virtual contact centers — next generation call centers that blend phone-based contacts with Web-based interactions are important to their company’s future — with 70% calling them “critical.”

Contact Center and CRM Solution Providers — click here to find out how you can incorporate PageShare CoBrowse for CRM into your existing product offing. You can call (919) 969-9350 to talk to a PageShare Alliances expert.

If you are company looking to add CoBrowse technology to your existing CRM Solution, please call (919) 969-9350 to learn more about how we can leverage your existing solution and help your e-Business grow!

PageShare WebConference

CoBrowse Technology that Takes Online Meetings in a New Direction

PageShare’s CoBrowsing technology provides an alternative to traditional application sharing software currently in use by most Web conferencing companies — bringing you a new way to meet online.

Whether you are looking for a one-to-one online training and sales demonstration solution or for the ability to walk a person through an online form or shopping cart, or if you need the ability to mass-train or conference with many people simultaneously — PageShare has a solution that fits your needs.

CoBrowse technology takes Web conferencing to the next level by providing an instant Web connection to multiple users simultaneously. A bright-shared pointer, joint form-filling and accelerated browsing speed are just a few of the features that set PageShare WebConference apart from the norm. We even provide you with branded Start and Join Session pages to keep your companies image in front of your customers at all times. Other features include access to secure pages and cookie view, one-way/two-way control and optional text chat and voice modules. PageShare works with all types of firewalls — even proxy-server firewalls and consists of 3 core technologies that can be use together or as separate applications:

• CoBrowse Technology
• Text Chat
• VoIP