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Digital Insight Integrates PageShare Cobrowse Technology to Bridge Internet Banking Customer Service Channels
Online support collaboration technology enables online users to share secure Web experience.
CALABASAS, Calif. (May 5, 2005) - Digital Insight Corp. (NASDAQ: DGIN)
(www.digitalinsight.com), the leading online banking provider, announced today it has integrated PageShare (www.PageShare.com) co-browse technology into its Internet banking solution. Co-Browse Support enables online banking users and financial institution customer service representatives to interact with each other online and in real-time during a secure Web session.
Digital Insight Co-Browse Support is intended for online banking users that require special assistance navigating and/or conducting transactions. While on the phone with the user, the customer service representative can provide on-screen, real-time answers and instruction by walking the user through their online banking options and actions. This innovative customer support tool provides peace of mind for users and helps financial institutions build relationships with their customers to gain loyalty.
"Users that sign up for online banking and get stuck or frustrated usually don't come back. To prevent this, Co-Browse Support essentially bridges the online and traditional banking channels to improve the customer experience," said Jeff Stiefler, chairman, president and CEO for Digital Insight. "This technology is yet another example of Digital Insight's focus on providing community and regional banks and credit unions with the tools they need to compete successfully against anyone, regardless of size."
Co-Browse Support is a new product in Digital Insight's growing portfolio of online support options, including secure email and secure online chat and an online self-service knowledge base. In addition, Digital Insight offers a full suite of phone support options ranging from Tier 1 level support to fully outsourced branch services.
"By partnering with Digital Insight, leading technology providers gain access to the industry's most valuable distribution channel for small to mid-sized financial institutions and are able to deploy their products and services more rapidly than they could on their own or with any other partner," added Stiefler.
"We are enthusiastic about working with Digital Insight and its online banking customers to provide a customized co-browse solution for advanced Web user support and training," said J.K. Lin, CEO of PageShare Technologies. "Being a part of the Digital Insight suite of Internet banking products is a great opportunity for us to work with many financial institutions that have an immediate need for co-browse technology."
About PageShare Technologies
PageShare Technologies, Inc., a leading provide of hosted and enterprise collaboration solutions, specializes in proxy server-based co-browse software for Web-based, real-time interaction between multiple users. Through its patent-pending technology, PageShare seeks to improve real-time, online interactions by enabling any number of Internet users to browse the same Web pages collaboratively and effortlessly, without downloads or permissions.
About Digital Insight
Digital Insight® Corporation is the leading online banking provider for financial institutions. Through its comprehensive portfolio of Internet-based financial products and services built upon the company's unique architecture, Digital Insight enables banks and credit unions to become the trusted transaction hub for their retail and commercial customers. Digital Insight offers consumer and business Internet banking, online lending, electronic bill payment and presentment, check imaging, account-to-account transfers, Web site development and hosting and marketing programs designed to help increase online banking end user growth and more. Each Digital Insight product and service reinforces the strength of its financial institution clients.
Safe Harbor Statement under the Private Litigation Reform Act of 1995
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based on management.s current expectations. Because of various risks and uncertainties, actual strategies and results in future periods may differ materially from those currently expected. Additional discussion of factors affecting these forward looking statements is contained under the caption .Risk Factors. in Digital Insight.s most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission. Digital Insight undertakes no obligation to update publicly any forward-looking statements.
Contact:
Tobin Lee
Corporate Communications Digital Insight Corporation
818.878.6048
Email: tobin.lee@digitalinsight.com
Erik Randerson
Investor RelationsDigital Insight Corporation
818.878.6615
Email: erik.randerson@digitalinsight.com
Ernie Buday
The Ledlie Group for Digital Insight
404.266.8833
Email: ernie.buday@theledliegroup.com
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